Shipments & Lead Times
We process all orders within 72 hours.
From there, we do our best to ship as quickly as possible. Shipping times vary depending on the product and size of your order. We will send you your tracking information to the e-mail and/or phone number on file.
Some products are eligible for Expedited Processing. This will ensure that your order is processed within 24 business hours. Contact us to learn more
With the incredible demand for solar products, our average delivery time to your door is between 5-12 business days from date of order. However, for some products, shipping can be as fast as 5-7 business days to your door. Please check specific product pages for the most accurate information.
– our stock levels are healthy and shipments are moving relatively quickly. If you place an order for something that is not in stock, or is on backorder, our team will reach out to you within 24-72 hours of placing your order to determine how you would like to move forward.
If you have any questions, reach out via email
Most returns are FREE within 30 days of purchase (no restocking or processing fees), as long as the product is in “As new” condition, and can be returned in its original packaging exactly like it was sent to you. Installing a product will void returns.
Customer is responsible for the cost of return shipping.
To initiate a Return, Exchange or Warranty please contact us
We’ll respond to your email within 24-48 hours, and set up your return, replacement or warranty as soon as possible.
Our exchange policy follows the same outline as the return policy above.
Order Shipments & Tracking
You’ll receive a confirmation email immediately after your order has been placed and shipped
We process all orders during week days. *If there are holds up on your order we will contact you directly via phone or e-mail.
If a product you’ve ordered is not in stock or is on back order, a member of our team will reach out within 24-48 hours.
Receiving Shipments (How to handle damages)
When your order arrives – thoroughly inspect packaging and goods right away. In the RARE chance there’s any visible damage – it is important that you mark this on the way bill/delivery receipt with the delivery person (if possible). If not, simply take pictures of how your products arrived.
If you’re not home when your shipment arrives (generally for smaller orders) and you see it’s arrived damaged – again, it is very important that you take pictures right away and contact the shipping carrier directly (FedEx, UPS, DHL, USPS etc) in order to submit a damage claim.
From there, please contact us or respond to this e-mail and include the images and any other information we may need.
Shipping carriers have insurance policies that cover damaged shipments & goods.
*KEEP ORIGINAL PACKAGING*
– We always suggest hanging on to ALL of your original packaging in the off chance you need to return anything.
Receiving Shipments (Freight and Oversize)The majority of our orders ship via standard carriers (Fed-Ex, UPS, DHL, USPS) etc. However, depending on your order, you could have larger or oversize items which will require a special shipping service like freight.
We have created an entire checklist for how to properly receive freight shipments which you can find here.
We will gladly cancel orders within the first 24 hours.
If it’s been more than 24 hours and/or your order has shipped, we will work with you to get your products back with minimal cost to you.
Please follow the (4) steps here when sending in a cancellation request.
Warranties & ReplacementsWarranty Policy
– All SatellaPower.com customers receive our full manufacturer warranty in addition to where we’re authorized distributors of ALL the brands on our store.
After 30 days, we are more than happy to help you get in touch with the manufacturer or if you are not sure what your warranty limitations are, please see the manufacturer’s information received with your products.
When it comes to submitting a warranty claim, you can reach out to the manufacturer directly, or to us and we will loop in the manufacturer to obtain warranty, repair and/or service information. Please check the manual or instructions that accompanied your product for up to date information. Most manufacturers will require the following information:
1. Serial number of the item
2. Purchase date
3. Warning, Error or Panel Fault Message
4. Description of the problem