A phone number, published hours, and the files.
Manuals, firmware and warranty terms live here, not behind a ticket. A person in Hagerstown answers.
Call or write
Monday, Tuesday and Thursday 10 to 6. Wednesday and Friday 11 to 4. Eastern.
[email protected], replies within one business day.
Warranty
Each product states its own warranty in its description: the ViZion SP8 carries one year under the manufacturer terms in its manual, the ViZion D1 three years, and the locks the terms printed on their pages. To claim, email your order number and a description of the fault to [email protected].
Shipping and returns
Orders ship from Maryland in one to two business days. Returns and exchanges follow the published policy. Financing questions are answered on the payments page.
Written to be used at the door and at the desk.
Install a fingerprint lock
Twenty minutes with a screwdriver, and the five things that stop an installation.
Wet fingers, honestly
What the sensor reads, what water and cold do to it, and the enrolment habit that fixes most failures.
Stream to RTMP from the SP8
Server address, stream key, and the bitrate your upload can carry.